By attending this 3.75 hour course, students will be exposed to disputes where the agents will have the opportunity to be the interviewer/investigator and decision maker of whether violations have occurred. Violations of Law (Chapters 82, 515b, 580-582) are explored in a setting where the case study will be presented as a complaint and prepared opening remarks are provided by the complainant and the respondent. The agent will be able to ask questions to ascertain whether there was a violation of law or not and then each 'side' will make their prepared closing statements. At the end of each case study, the determination of violation will be shared. The Minnesota Department of Commerce investigates hundreds of complaints each year. Findings result in revocations, suspensions, fines and/or gross misdemeanor charges. By attending this course, students will learn the processes from complaint to resolution and more importantly, the students will learn the common mistakes and how to avoid them in the future.