Step 1: Determine if the real estate licensee is a Realtor® member
Search our Member Directory to determine if the real estate licensee is a Realtor® member.
Why does it matter if the Licensee is a Realtor®?
Ethics complaints can only be filed against real estate professionals who are fully licensed Realtors®. As members of Minnesota Realtors® and the National Association of Realtors® (NAR), they must abide by NAR’s Code of Ethics. The Code imposes duties beyond those enforced by laws and regulations. Learn more by visiting NAR’s Code of Ethics and Professional Standards web page.
Step 2: Before filing, try working it out with the Realtor® or their broker
Many difficulties between Realtors® and their clients result from misunderstanding or lack of adequate communication. If you have not done so already, express your concerns to the Realtor® or contact the principal broker or office manager.
Step 3: Consider using an Ombuds to facilitate the dispute
An Ombuds can facilitate your disagreement through constructive communication, problem solving, and advocating for consensus and understanding. Download the Ombuds Program PDF to learn more about how an Ombuds can help resolve your dispute.
Step 4: If you can’t work it out, file a complaint
When negotiations break down, if you have determined that you would like to file an ethics complaint, you can learn more about that process on the How to File page.